Return & Exchange Policy – AELVORA

At AELVORA, customer satisfaction and product quality are our top priorities. Every product goes through proper quality checks before dispatch. To maintain fairness and transparency for both customers and our brand, we follow the return & exchange policy mentioned below.

✨ 48 Hours Easy Return & Exchange Support

We accept return or exchange requests in the following cases:

  • ✅ You received a damaged or defective product
  • ✅ You received a wrong product different from your order

🎥 Unboxing Video Required

To raise any return, refund, or exchange request, an unboxing video is compulsory.

  • Video must start before opening the parcel
  • Package seal must be clearly visible
  • Entire opening process should be recorded without cuts
  • Product condition must be clearly shown in the video

👉 Without proper video proof, no claim will be accepted under any circumstances.

⏱ Report Time Limit

  • Issue must be reported within 48 hours of delivery
  • Requests raised after 48 hours will not be considered

📦 Return & Exchange Conditions

  • Product must be unused, unwashed, and undamaged
  • All original tags, packaging, and invoice must be included
  • Returned product must pass our quality inspection process

AELVORA reserves the right to reject any request that does not meet our policy conditions.

💸 Refund Policy

Refunds are only applicable if:

  • Product received is defective/damaged
  • Wrong product has been delivered

Approved refunds will be processed through:

  • Bank Transfer
  • Original Payment Method (if applicable)

⏳ Refund processing time: 3–5 working days after approval.

🔄 Exchange Policy

Exchange will only be provided for:

  • Defective products
  • Wrong items received

👉 Exchange is subject to stock availability.

🚚 Return Shipping Process

Once your request is approved, our support team will guide you through the return process.

In some serviceable locations, reverse pickup may be available. Otherwise, customer may need to self-ship the parcel to our return address.

📍 Return Address

AELVORA
Kalakunj Society,
Kapodra Patiya,
Surat, Gujarat – 395006

📞 Contact Support

📱 WhatsApp Support: 9510150196
📧 Email: contact.aelvora@gmail.com

⚠ Important Notes

  • Products purchased during sale or special offers may not be eligible for return/refund
  • Please ensure proper packaging while returning the product
  • AELVORA is not responsible for return parcels lost during self-shipping